Crisis Caller: Example Script


Here is the script your members will hear when they pick up the phone:

  1. On behalf of your stake president of The Church of Jesus Christ of Latter-day Saints, we are calling to see how the hurricane has affected you. We may not be able to help, but we will try. The information you give will be shared with church and civic leaders. If you are having an emergency, hang up and dial 911.
  2. If you are safe and have no damage, press 0.
  3. If your power is out, press 1.
    • How much stress is the power outage causing? On a scale from 0-9, press 0 if you have no stress or complications, and 9 if you have extreme stress or complications.
  4. If you have evacuated, press 2.
    • Be sure to leave a message with your location. On a scale from 1-9, where 1 means “safe,” and 9 is “very unsafe,” how safe are you?
  5. If your home is flooding, press 3.
    • How many feet of water are in your home? Press the number on your phone.
  6. If you have downed trees, press 4.
    • How many trees are down? Press the number on your phone.
  7. If you have other damage, press 5.
    • On a scale from 1-9, how much damage have you experienced, where 1 is minor damage and 9 is extreme damage?
  8. To hear this message again, press star.
  9. [After entering data] Your entry has been recorded. If you would like to leave a public message with more details, press 1. If not, you may hang up. Thank you, and please stay safe.
    • Press 1 to accept your message. Press 2 to listen to it. Press 3 to re-record it. Thank you for sharing this important information with us. Please stay safe. Goodbye.
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